ITIL Training
ITIL V3 - An Introduction
With the focus of ITIL v3 firmly placed on integrating
technology and business, rather than just aligning them, you can expect to
see the benefits of ITIL v3 right the way through an organization.
Thousands of organizations worldwide are already realizing
the vast business benefits of using ITIL v3 best practices to deliver and
support their IT services.
Current AmeriTeach ITIL Certification Courses:
ITIL V3 - What Does ITIL Version 3 Comprise Of?
ITIL v3 consists of a library of five books:
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Service Strategy –
Guidance on defining the types and levels of service that you wish to
provide to your users and/or your customers.
-
Service Design –
Guidance to shape the way in which your service strategy will become a
reality.
-
Service Transition –
Guidance on the implementation of these services. Moving from the
previous state to the new state.
-
Service Operation –
Guidance on the day to day management and measurement of your services.
-
Continual Service
Improvement –
Guidance on how to periodically reviews your portfolio of services to
ensure that they are as good as they can be and still of value you to
your clients.
In Addition, ITIL is supported by a comprehensive
qualifications scheme, accredited training organizations, and implementation
and assessment tools.
Why Move To ITIL V3?
Because ITIL V3 provides:
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increased user and customer satisfaction with IT
services
-
improved service availability, directly leading to
increased business profits and revenue
-
financial savings from reduced rework, lost time,
improved resource management and usage
-
improved time to market for new products and services
-
improved decision making and optimized risk.