® V3 - An Introduction
With the focus of ITIL
® v3 firmly placed on integrating
technology and business, rather than just aligning them, you can expect to
see the benefits of ITIL v3 right the way through an organization.
Thousands of organizations worldwide are already realizing
the vast business benefits of using ITIL
®v3 best practices to deliver and
support their IT services.
“ITIL® is a Registered Trade Mark of the Office of
Government Commerce in the United Kingdom and other
"The Swirl logo™ is a Trade Mark of the Office of
Current AmeriTeach ITIL Certification Courses:
ITIL® V3 - What Does ITIL Version 3 Comprise Of?
® v3 consists of a library of five books:
Service Strategy –
Guidance on defining the types and levels of service that you wish to
provide to your users and/or your customers.
Service Design –
Guidance to shape the way in which your service strategy will become a
Service Transition –
Guidance on the implementation of these services. Moving from the
previous state to the new state.
Service Operation –
Guidance on the day to day management and measurement of your services.
Guidance on how to periodically reviews your portfolio of services to
ensure that they are as good as they can be and still of value you to
In Addition, ITIL
® is supported by a comprehensive
qualifications scheme, accredited training organizations, and implementation
and assessment tools.
Why Move To ITIL® V3?
Because ITIL ® V3 provides:
increased user and customer satisfaction with IT
improved service availability, directly leading to
increased business profits and revenue
financial savings from reduced rework, lost time,
improved resource management and usage
improved time to market for new products and services
improved decision making and optimized risk.