Introduction
At the end of this two-day
workshop, specialists will be able to monitor and
troubleshoot an Exchange Server 2007 messaging system.
Students will learn how to correlate client and server
issues and resolve those issues. They will also learn how to
monitor systems and create reports from the monitoring data.
Audience
This workshop is intended
for experienced enterprise-level messaging professionals who
have at least 3 years experience working in the Information
Technology field, including administering Exchange Servers.
At Workshop Completion
After completing this
workshop, students will be able to:
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Monitor and troubleshoot client performance and
connectivity. |
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Monitor and troubleshoot mail flow. |
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Monitor and troubleshoot messaging servers. |
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Troubleshoot calendars and public folders. |
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Monitor and troubleshoot external and additional
services. |
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Identify trends in a messaging system. |
Prerequisites
This workshop requires that
students meet the following prerequisites:
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Understanding of server hardware. For example, the
role of hardware components and understanding of
potential hardware bottlenecks. |
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Basic knowledge of server and Exchange performance
characteristics. For example, the importance of
sample rates and sizes are and how they are used. |
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Experience using these tools and applications: |
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Perfmon command |
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MDBVUE tool |
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Active Directory Management tools |
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telnet commands |
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nslookup command |
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Internet Information Services (IIS) Admin |
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Windows PowerShell |
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Exchange QueueViewer |
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Exchange Management Console |
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Event Viewer |
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Outlook |
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ADMAP command |
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Working knowledge of Windows server operating
system. For example, how storage is configured,
basic backup and restore techniques, and what a
client/server application interaction means. |
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Working knowledge of network technologies. For
example, what Transmission Control Protocol (TCP/IP)
and Domain Name System (DNS) do and how to use them,
basic routing concepts (Wide Area Networks (WAN) vs.
Local Area Network (LAN) router vs. switch vs. hub). |
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Working knowledge of Active Directory. For example,
how user objects are managed, what is stored in
Active Directory partitions, basic architectures
(domain, forest, sites, etc.), and how domain
controllers are managed. Also, site and site
connector configuration, schema and configuration
partitions, and Global Catalogs. |
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Working knowledge of Exchange Server 2003. For
example, what the different server roles are, how
the different server roles interact, what protocols
the server roles use to communicate, what roles the
clients connect to, How messaging policies work, how
Microsoft ActiveSync 4.2 interacts with Exchange
Server, how to manage recipients in exchange and
Active Directory (AD), how message hygiene interacts
with the message flow. |
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Understanding of Exchange transport technologies.
For example, connectors, routing via AD sites, the
basic components of the Simple Mail Transport
Protocol (SMTP) transport system, how the client
connectivity protocols work (Post Office Protocol
(POP), Internet Access Message Protocol (IMAP),
SMTP). |
Completion of the
following courses, or equivalent knowledge
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Course 5047A: Introduction to Installing and
Managing Microsoft Exchange Server 2007 |
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Course 5049A: Managing Messaging Security using
Microsoft Exchange Server 2007 |
Microsoft Certified Professional
Exams
This course will help the
student prepare for the following Microsoft Certified
Professional exam:
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Exam Exam 70-236: Implementing: Troubleshooting |
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Exam and Maintaining a MS Exchange Server 2007
Infrastructure.: |
Course Materials
The student kit includes a
comprehensive workbook and Student Materials compact disk
for this class.
Course Outline
Unit 1: Introduction to
Exchange Server Monitoring and Troubleshooting
After completing this unit,
students will be able to explain how to monitor Exchange
servers using Microsoft Operations Manager (MOM) and explain
an Exchange troubleshooting model.
Topics
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Overview |
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Introduction to Microsoft Operations Manager |
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Introduction to Troubleshooting Exchange Server 2007 |
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Using MOM to Monitor Exchange Servers |
Lab: Introduction to
Exchange Server Monitoring and Troubleshooting
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Developing a Monitoring and Troubleshooting Process |
After completing this unit,
students will be able to:
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Describe how this unit provides the basis for the
information to be presented in the other units in
the workshop |
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Describe what MOM is. |
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Provide an example of efficient troubleshooting
logic for Exchange Server 2007. |
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Explain how to monitor Exchange Servers using MOM. |
Unit 2: Monitoring and
Troubleshooting Client Performance and Connectivity
After completing this unit,
students will be able monitor and troubleshoot mail flow.
Topics
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Overview |
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Tools for Monitoring Client Performance and
Connectivity |
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Process for Troubleshooting MAPI Clients |
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Process for Troubleshooting Client Access Server
Clients |
Lab: Monitoring and
Troubleshooting Client Performance and Connectivity
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Monitoring Client Connectivity |
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Troubleshooting Mailbox Log-On Issues |
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Troubleshooting a Client Access Server Issue |
After completing this unit,
students will be able to:
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Identify tools for monitoring client performance and
connectivity. |
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Describe the process for troubleshooting MAPI
clients. |
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Describe the process for troubleshooting Client
Access Server clients. |
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Configure MOM to monitor client connectivity issues. |
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Identify the cause for a MAPI connectivity issue and
resolved the issue. |
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Identify the cause for a remote client connectivity
issue and resolved the issue. |
Unit 3: Troubleshooting
Access to Resources and Messages
After completing this unit,
students will be able to troubleshoot access to resources
and messages.
Topics
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Overview |
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How Public Folder Access Works |
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How Calendaring Works |
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Process for Troubleshooting Client Access Server
Issues |
Lab: Troubleshooting
Access to Messaging Contents
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Troubleshooting a Public Folder Access Issue s |
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Troubleshooting a Calendaring Issue |
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Troubleshooting an Outlook Web Access (OWA) Access
Issue |
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Troubleshooting an E-Mail Message That Won't Open |
After completing this unit,
students will be able to:
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Describe how public folder access works. |
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Describe how calendaring works. |
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Describe the process for troubleshooting client
access server issues. |
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Identify the reason why a user at one location is
unable to access a public folder and resolve the
issue. |
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Identify the reason for a resource booking failure
and resolve the issue. |
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Identify the reason why a user cannot access
resources through OWA and resolve the issue. |
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Identify the reason why a user is unable to open a
message in their mailbox and resolve the issue. |
Unit 4: Monitoring and
Troubleshooting Mail Flow
After completing this unit,
students will be able to monitor and troubleshoot mail flow.
Topics
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Overview |
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Tools for Monitoring Mail Flow |
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Process for Troubleshooting Internal Mail Flow |
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Process for Troubleshooting External Mail Flow |
Lab: Monitoring and
Troubleshooting Mail Flow
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Configuring Monitoring of Message Queues |
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Troubleshooting a Message Queue Bottleneck |
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Troubleshooting an Undelivered E-Mail Message |
After completing this unit,
students will be able to:
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Identify tools for monitoring mail flow. |
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Describe the process for troubleshooting internal
mail flow. |
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Describe the process for troubleshooting external
mail flow. |
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Configure MOM to monitor message flow. |
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Identify the cause for messages not being delivered
in the organization and resolved the issue. |
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Identify the cause for messages not being received
from the Internet and resolved the issue. |
Unit 5: Monitoring and
Troubleshooting Mailbox Servers
After completing this unit,
students will be able to monitor and troubleshoot mailbox
servers.
Topics
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Overview |
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Tools for Monitoring Mailbox Servers |
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Process for Troubleshooting Mailbox Servers |
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Guidelines for Troubleshooting Mailbox Server
Performance |
Lab: Monitoring and
Troubleshooting Mailbox Servers
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Configuring monitoring of Mailbox servers |
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Troubleshooting a Mailbox Log-on Issue |
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Troubleshooting a Mailbox Store Mounting Issue |
After completing this unit,
students will be able to:
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Identify tools for monitoring Exchange Mailbox
servers. |
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Implement a process for troubleshooting Exchange
Mailbox servers. |
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Describe guidelines for troubleshooting Exchange
Mailbox server performance. |
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Describe guidelines for resolving performance issues
for Exchange Server roles. |
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Configure MOM to monitor Mailbox servers. |
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Identify the cause for users not being able to log
on to their mailbox and resolve the issue. |
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Identify reasons why a mailbox store cannot be
mounted and resolve the issue. |
Unit 6: Monitoring and
Troubleshooting External and Additional Services
After completing this unit,
students will be able to monitor and troubleshoot external
and additional services.
Lessons
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Overview |
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External and Additional Services Required by
Exchange Server 2007 |
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External Services Required for Unified Messaging in
Exchange Server 2007 |
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Tools for Monitoring External Services |
Lab: Monitoring and
Troubleshooting External and Additional Services
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Configuring Monitoring of External Services |
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Troubleshooting External Services |
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Discussion: The Impact of External and Additional
Services on Exchange Environments |
After completing this unit,
students will be able to:
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Identify external and additional services required
by Exchange Server 2007. |
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Identify external services required for Unified
Messaging in Exchange Server 2007. |
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Identify tools for monitoring external services. |
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Configure monitoring for external services required
for Exchange Server |
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Identify the reason that Exchange Services failed to
start and resolve the issue. |
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Describe scenarios in which the failure of external
services results in Exchange Server failures and how
to address those failures. |
Unit 7: Identifying
Trends in a Messaging System
After completing this unit,
students will be able to identify and address trends in a
messaging system.
Topics
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Overview |
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Tools for Identifying Trends in a Messaging System |
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Information Required to Identify and Resolve Trends |
Lab: Identifying Trends
in a Messaging System
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Creating Messaging Reports |
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Evaluating Messaging Reports |
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Recommending Configuration Changes |
After completing this unit,
students will be able to:
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Describe tools for identifying trends in a messaging
system. |
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Apply considerations for identifying trends. |
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Apply considerations for addressing trends. |
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Create monitoring reports for an Exchange
organization. |
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Analyze monitoring reports to identify trends. |
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Create proposals for addressing identified trends. |
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