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Course Description
Course Objective:
You will install, upgrade, repair, configure, optimize,
troubleshoot, and perform preventative maintenance on basic
personal computer hardware and operating systems.
Target Student: The target student is anyone with basic
computer user skills who is interested in obtaining a job as an
IT professional or PC technician. In addition, this course will
help prepare students to achieve a CompTIA A+ Certification.
Prerequisites: Students taking this course should
have the following skills: end-user skills with Windows®-based
personal computers, including the ability to: browse and search
for information on the Internet; start up, shut down, and log on
to a computer and network; run programs; and move, copy, delete,
and rename files in Windows Explorer. Students should also have
basic knowledge of computing concepts, including the difference
between hardware and software; the functions of software
components, such as the operating system, applications, and file
systems; and the function of a computer network.
The following Element K courses are recommended: Windows XP:
Introduction or Microsoft® Windows Vista™: Level 1.
Course Objectives
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Upon successful completion of this course, students will be
able to:
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identify the components of standard desktop personal
computers.
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identify fundamental components and functions of personal
computer operating systems.
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identify best practices followed by professional personal
computer technicians.
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install and configure computer components.
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install and configure system components.
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maintain and troubleshoot peripheral components.
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troubleshoot system components.
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install and configure operating systems.
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maintain and troubleshoot installations of Microsoft
Windows.
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identify network technologies.
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install and manage network connections.
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support laptops and portable computing devices.
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support printers.
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identify personal computer security concepts.
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support personal computer security.
Course Content
Lesson 1: Personal Computer Components
Topic 1A:
Personal Computer Components
Topic 1B:
System Unit Components
Topic 1C:
Storage Devices
Topic 1D:
Personal Computer Connection Methods
Lesson 2: Operating System Fundamentals
Topic 2A:
Personal Computer Operating Systems
Topic 2B:
Windows User Interface Components
Topic 2C:
Windows File System Management
Topic 2D:
Windows System Management Tools
Lesson 3: PC Technician Professional Best Practices
Topic 3A:
Tools of the Trade
Topic 3B:
Electrical Safety
Topic 3C:
Environmental Safety and Materials Handling
Topic 3D:
Perform Preventative Maintenance
Topic 3E:
Diagnostics and Troubleshooting
Topic 3F:
Professionalism and Communication
Lesson 4: Installing and Configuring Peripheral Components
Topic 4A:
Install and Configure Display Devices
Topic 4B:
Install and Configure Input Devices
Topic 4C:
Install and Configure Adapter Cards
Topic 4D:
Install and Configure Multimedia Devices
Lesson 5: Installing and Configuring System Components
Topic 5A:
Install and Configure Storage Devices
Topic 5B:
Select and Install Power Supplies
Topic 5C:
Select and Install Memory
Topic 5D:
Select, Install, and Configure CPUs and Cooling System Units
Topic 5E:
Install and Configure System Boards
Lesson 6: Maintaining and Troubleshooting Peripheral Components
Topic 6A:
Troubleshoot Display Devices
Topic 6B:
Maintain and Troubleshoot Input Devices
Topic 6C:
Troubleshoot Adapter Cards
Topic 6D:
Troubleshoot Multimedia Devices
Lesson 7: Troubleshooting System Components
Topic 7A:
Troubleshoot Storage Devices
Topic 7B:
Troubleshoot Power Supplies
Topic 7C:
Troubleshoot Memory
Topic 7D:
Troubleshoot CPUs and Cooling Systems
Topic 7E:
Troubleshoot System Boards
Lesson 8: Installing and Configuring Operating Systems
Topic 8A:
Install Microsoft Windows
Topic 8B:
Upgrade Windows
Topic 8C:
Add Devices to Windows
Topic 8D:
Optimize Windows
Lesson 9: Maintaining and Troubleshooting Microsoft Windows
Topic 9A:
Operating System Utilities
Topic 9B:
Back Up Microsoft Windows
Topic 9C:
Troubleshoot Microsoft Windows
Topic 9D:
Recover Microsoft Windows
Lesson 10: Network Technologies
Topic 10A:
Network Concepts
Topic 10B:
Network Communications
Topic 10C:
Network Connectivity
Topic 10D:
Internet Technologies
Lesson 11: Installing and Managing Network Connections
Topic 11A:
Create Network Connections
Topic 11B:
Install and Configure Web Browsers
Topic 11C:
Maintain and Troubleshoot Network Connections
Lesson 12: Supporting Laptops and Portable Computing Devices
Topic 12A:
Laptop and Portable Computing Device Components
Topic 12B:
Install and Configure Laptops and Portable Computing Devices
Topic 12C:
Maintain and Troubleshoot Laptops and Portable Computing Devices
Lesson 13: Supporting Printers
Topic 13A:
Printer Technologies
Topic 13B:
Printer Components
Topic 13C:
Printer Processes
Topic 13D:
Install and Configure Printers
Topic 13E:
Maintain and Troubleshoot Printers
Lesson 14: Personal Computer Security Concepts
Topic 14A:
Security Fundamentals
Topic 14B:
Security Protection Measures
Topic 14C:
Data and Physical Security
Topic 14D:
Wireless Security
Topic 14E:
Social Engineering
Lesson 15: Supporting Personal Computer Security
Topic 15A:
Install and Configure Security Measures
Topic 15B:
Maintain and Troubleshoot Security Measures
Appendix A: Mapping Course Content to the CompTIA A+ Essentials
220-701 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ Practical
Application 220-702 Exam Objectives
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers
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