Length

5 days

Course Overview

Administering Unified Communications (AUC), formerly known as Cisco CallManager and Unity Administration (CCMU), covers Cisco Unified Communications Manager 5.x and Unity 4.x administration and management. The class also includes hands-on lab exercises to simulate configuration of a corporate Unified Communications environment. The focus will be the daily tasks of administering, maintaining and troubleshooting of a Cisco Unified Communications system.

Prerequisites

• Basic understanding of Local Area and Wide Area Networks
• Familiarity with POTS, PBX and PSTN Telephone Concepts
• Fundamental knowledge of TCP/IP including addressing, protocols and communications
• Familiarity with Browser based and Remote System administration

Target Audience

Administrators, who wish to gain knowledge to effectively administer, manage, maintain and troubleshoot the Communications Manager and Unity components.

Course Objectives

After completing this course, the student should be able to:

• Unified Communications Manager 5.x and Unity 4.x architecture and design
• Unified Communications Manager 5.x and Unity 4.x Integration
• Unified Communications Manager and Deployment Options
• Management of Cisco IP Phones in the Cisco Unified Communications Manager environment
• Basic and Advanced Dial Plans
• Administration and Management of Class of Restrictions/Class of Service) in a UC environment
• Management of Communications Manager features
• Configuration and Management of user options
• Using Communications Manager Bulk Administration Tool (BAT)
• Adding subscribers to Unity and configuring options
• Configuring a Phone Tree in Unity utilizing Call Handlers, Interview Handlers, Directory Handlers and Call Routing Rules
• Basic Troubleshooting of Unified Communications Manager and Unity

Course Outline

Course Introduction - Course Overview
Introduction to Unified Communications Components

• Overview and clarification of Unified Communications Architecture.
  Unified Cisco Communications Manager - Communications Manager Cluster and Deployment Options
  
• Overview of Communications Manager clustering
  Devices - Configuring Cisco Communications Manager to Support IP Phones
  
• Initial Unified Communications Manager configuration to support adding devices
  
• Softkey Templates
• BAT
• Switch configuration for Power, VLANs and COS
  Lab: Initial Unified Communications Manager configuration and auto registration of devices, installation and use of BAT. Configure softkey template.
  Route Plan - Route Plan Basics
  
• Introduction to Route Plans - Route Patterns, Route Lists, Route Groups, Gateways
• Overview of Gateways - ICT, H.323, MGCP, SIP
• Unified Communications Manager digit analysis
  Lab: Configuring Basic Route Plans. Gateways and Route Patterns
  Route Plan - Advanced Route Plan
  
• Route filters; discard digit instructions, transformation masks, translation patterns
• Route plan report
  Lab: Configuring advanced route plans. Adding Route Groups and Route Lists
  Route Plan - Telephony Class of Service (CSS and Partitions)
  
• Explanation of COS/COR in a UC environment
• Calling Search Space and Partitions defined
• E911 special considerations
  Lab: COS/COR - configuring CSS and Partitions to restrict/permit dial access.
  Features Plus - Media Resources
  
• Conferencing - Hardware vs. software
• Transcoding - Requirements and Implications
• Music on Hold (MOH)
• Media Resource Groups, Media Resource Group Lists
  Unity - Integration in a Communications Manager environment
  
• Unity overview, call flow basics, Communications Manager/Unity integration
• Configuring Voice Mail Ports, Profiles and Pilots, MWI On/Off
• Unity features - Auto Attendant, 1 key dialing, Time of Day rules Lab: Integration of Communications Manager and Unity
  Unity - The Basics of Administration
  
• Introduction to the Unity Administration page
• Media Master operation
• Schedules
• Licensing
• Ports
• Call Handlers
• Adding Subscribers and configuring Class of Service (COS)
• Distribution Lists
• Subscriber Templates Unity - Configuring call handlers and implementing one key dialing
  
• Default Call Handlers - Opening Greeting, Goodbye, Operator
• Special Case Handlers - Directory Handlers, Interview Handlers Lab: Configuring your Unity system to function as an Auto Attendant - getting more out of your Unity system than Just Voice Mail
  Unity - System Monitoring and Maintenance
  
• Status Monitor
• Reporting Tools
• Unity Tools Depot
  Lab: Built in monitoring and troubleshooting tools in Unity
  Labs: Final Integration Lab includes configuration of all above mentioned topics in a complete end-to-end Corporate Telephone System and Phone Tree