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Course Overview
This six-day
Live Instructor Led Online
course provides you with an intense and focused exploration of the new
and modified topics in ITIL® v3. The course is intended for those who
work within an Service Management environment and require a deeper
understanding of the concepts, processes and activities involved in the
strategy, definition and documentation of services. The SOA concepts are
shown how they may be used to enhance overall service quality, service
provision and contribute to their organization’s ongoing service
improvement program. Course
Objective
•
Focus on the process activities and supporting methods and approaches to
executing the SOA processes in a practical, hands-on learning
environment.
•
Prepare for the ITIL V3 Intermediate OSA exam.
Who Should
Attend
The target audience for this course includes those who require a
business and management level understanding of
the ITIL v3 core Lifecycle and how it may be implemented to enhance the
quality of IT service provision within an
organization. Specific roles include Professionals, Business Managers,
and Business Process Owners. Prerequisites
•
The candidate must hold (photocopy required) one of the following:
★
v3 ITIL® Foundation Certificate
★
v2-v3 Foundation Bridge Certificate
•
The candidate should also have some experience experience working within
a Service Management capacity as well as defined experience in at least
one of the SOA processes.
Service Offerings and Agreements Overview
Refresher on IT Service Management as a Practice
✦Understanding
the Service Lifecycle and the objectives and business value for each
phase in the lifecycle
✦Understanding
and articulating “service”
✦Concept
of Service Management as a practice
SOA Processes
✦Service
Portfolio Management
✦Service
Catalog Management
✦Service
Level Management
✦Demand
Management
✦Supplier
Management
✦Financial
Management
Technology and Implementation Consideration:
✦
Understand the role of technology to the SOA processes
✦
Explore concepts that have great impact on their implementation
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For more information call 720.346.1710 or visit: www.ameriteach.com 7800 E. Dorado Place,
Greenwood Village, CO 80111 |
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