|
|
|||
Course Overview
This five-day
Live Instructor Led
Online course provides you with an intense and focused exploration of
the new and
updated topics in ITIL® v3 from the point of view of the owner of a
process or set of activities. The course is intended for those who work
within a Service Transition (ST) environment
and require a deeper understanding of the underlying concepts, processes
and activities involved and associated
management responsibilities and how they may be used to enhance overall
service quality and service provision. Course
Objectives
•
Focus on the managerial and control aspects of the operational
environment with regard to Service Transition
•
Educate IT Professionals in the value of IT Service Transition Who Should
Attend
•
CIOs, CTOs, Managers, Supervisory Staff
•
Team Leaders, Designers, Architects, Planners,
•
IT Consultants, IT Audit Managers and IT Security Managers.
•
Candidates looking to achieve credit towards the coveted ITIL V3 Expert
designation Prerequisites
•
The candidate must hold
(photocopy required) one of the following:
★
v3 ITIL® Foundation Certificate, or
★
v2-v3 Foundation Bridge Certificate
•
It is also strongly recommended that the candidate have 2-4 years of
professional experience within Service Management as well as defined
experience in at least one of the ST processes.
Introduction
✦Purpose
and goals
✦Linking
Service Transition to other ITIL Lifecycle stages
✦How
Service Transition creates business value
✦Service
Transition principles: the concept of service and the role of utilities
and warranties
Service Transition Principles
✦Examining
services, their utilities and warranties
✦Establishing
a formal policy and common framework for implementation of all required
changes
✦Supporting
knowledge transfer, decision support and reuse of
processes/systems/other elements
✦Anticipating
and managing course corrections
✦Ensuring
involvement of Service Transition requirements throughout the lifecycle
Service Transition Processes
✦Change
Management
✦Service
Asset and Configuration Management
✦Knowledge
Management
✦Release
and Deployment Management
✦Transition
Planning & Support
✦Evaluation
Process
✦Validation
& Testing
Organizing Service Transition
✦
Roles and responsibilities
✦
Applying Service Transition to multiple circumstances
✦
Identifying the organizational context
Exploring Technology and Implementation Considerations
✦
Defining technology and tool requirements
✦
Analyzing the technology requirements for the elements of Service
Transition
✦
Supporting Service Transition through technology
✦
Integrating Service Transition into the entire lifecycle
✦
Matching technology to the organizational situation
Implementing and Improving Service Transition
✦
Challenges facing Service Transition
✦
Identifying CSFs and risks that affect the viability of new and changed
services
✦
Establishing critical success factors and key performance indicators
(KPIs)
✦
Estimating benefits and risks for new or changed services
✦
Incorporating external factors into the analysis
|
|||
|
For more information call 720.346.1710 or visit: www.ameriteach.com 7800 E. Dorado Place,
Greenwood Village, CO 80111 |
|||
