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Conflict Resolution:
Removing the High Cost
of Dispute
INTRODUCTION
1 Day
Building on the
foundations for understanding human interactions,
participants look at styles people exhibit during
conflict and how to manage the resulting behaviors
in themselves and others. Conflict is addressed both
at the personal level and group level. Participants
take an honest, safe look at the role they may be
playing in the conflict. Elements of negotiation
are considered (positional vs. principled
negotiation; separating people from the problem;
focusing on interests rather than positions; etc.)
Practical approaches and applications are examined.
AUDIENCE
This session is
designed for leaders, managers, supervisors, and HR
personnel who manage conflicts internally between
people or groups or across organizational boundaries
with other stakeholders.
It is also
appropriate for any employee who wants to prepare
themselves for advancement within their
organization, who find themselves needing to resolve
differences and disagreements, or who are in
positions requiring negotiation savvy.
BENEFITS to PARTICIPANTS & YOUR ORGANIZATION
Understand how to
spot disconnects and establish working relationships
at all levels that increase productivity and reduce
cycle time.
Understand the
nature of conflict, its consequences and roots in
reactions to unmet needs.
Understand one’s
own predictable reaction to conflict and be able to
identify, understand and effectively manage the
reaction another person or group is exhibiting.
Be aware of the
cost of conflict and quantify it in your own
experience.
Understand the key
dynamics driving human interactions and transactions
and how to use that knowledge to manage on-the-job
attitudes and behaviors related to conflict and
negotiation.
Experience and
understand how to remain personally effective and
balanced during times of conflict and negotiation.
Learn how to apply
the components of effective communication at
multiple levels: one-on-one and in groups.
Understand the five
steps involved in conducting effective principled
negotiation to ensure achieving your best possible
outcome.
Assimilate key
personal perspectives for staying balanced in
conflict.
Learn a “tricky
little magic trick” we play on ourselves with regard
to persons that drive us crazy.
To learn how to
handle attacks during communication or negotiation
and get back on track.
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1-888-997-2273 |
