Magnetic Management

   How to attract & keep the best employees & customers

 

Build value and lasting results through a culture of service and accountability.

Manage your organization to be trustworthy while managing people to genuinely care.

WHY “MAGNETIC?”  Because we believe a central role for managers is to energize their organization by attracting and retaining—like a magnet—the right employees and customers.  Participants learn exactly how to do that through the most important management mindset:  building value for customers and employees in order to achieve lasting results for your organization. 

The themes of a “culture of service” and "standardized, motivational accountability" weave throughout the program while managers explore:

• The “Service Value Chain” & confronting the hard facts of your particular situation;
• The “4 Fields of Success” to achieve focused alignment with the right metrics;
• Accountability: lasting results through the right conversations and evaluations;
• Coherent Communication--with employees, with customers, with other departments.

 

Additionally, participants:

• Understand how to apply the seven dynamics behind “magnetic management;”

• Discover their current management style and its implications;
• Accept responsibility for staying balanced and effectively connected on a daily basis.

OVERVIEW:   Part 1 presents seven dynamics behind “magnetic management,”  which participants apply in 3 areas all effective managers know how to navigate:

 

Part 2:  Energizing yourself and your employees;

Part 3:  Genuinely caring and managing people to genuinely care;

Part 4:  Being trustworthy and managing company offerings to be trustworthy.

Part 5 allows participants to tie it all together with a game plan to take back to the job and their employees.

Awakens motivation for service.   Immediately impactful.

WE RECOMMEND A 2-DAY FORMAT, which affords participants an opportunity to more deeply explore themselves and their position in your organization, leaving the session with clarity about using the content on-the-job.

PARTICIPANT COMMENTS

"Insightful. Absolutely practical. This gives our managers clear tools and tactics to meet our objectives."  --President of a mid-size service company

"I didn't realize that people saw me so differently from what I intended  Now I see where the holes are."  --Mid-level manager after a 2-day session

"Now I understand what being a manager for customers & employees really means."

                                                   --Participant in our Magnetic Management Forum