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Process Improvement Workshop:

A Customer-Supplier Approach

INTRODUCTION                                                       

1-2 Days*

In this engaging workshop participants learn how to manage a portfolio of processes and improve a particular process while enlisting the support of all its stakeholders.  “Teach ‘em to fish.”  Participants will be trained to conduct the process improvement effort themselves, resulting in commitment & ownership.  They will leave the session with clarity about what to do & how to make it doable.  Unique to the program is emphasis on understanding the people side of process improvement to insure success.  Ongoing support is available, should you want an expert to sit-in or facilitate onsite sessions for improvement of a particular process or processes.

 AUDIENCE

This session is designed for anyone who manages processes, who is tasked with improving a process or anyone wanting to work more efficiently within processes and more effectively with stakeholders of those processes. It is also appropriate for quality personnel, project managers and engineers.  Individual contributors who participate in this session will understand clearly how they, too, can positively impact the bottom line of their organization.

 BENEFITS to PARTICIPANTS & YOUR ORGANIZATION

Provides an understanding of basic dynamics in human interactions, how they impact process improvement efforts, and how to navigate them successfully.

Provides tools and approaches for understanding one’s “process portfolio” and preparing for a process improvement effort.

Learn to understand the “as-is” state of a process by analyzing: inputs (and suppliers/customers providing them); outputs (and customers using them); and the current process activities that transform the inputs to outputs.

Identify process improvement opportunities by seeing how to determine:  gaps between what a process offers customers and what they need as well as what suppliers provide a process and what it needs; critical issues in a process itself.

Determine how to discover the optimal “should-be” state of a process by: mapping what success looks like; defining priorities and objectives to get there; indicating key measures of success.

See how to create a process improvement action plan.

Provides a template approach for process improvement efforts.

Acquire a variety of tools and approaches for working with people during process improvement efforts.

*This course can be extended to two days if an organization wants to include an actual process improvement effort as part of the workshop.

Toll Free:  1-888-997-2273