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Giving & Receiving Feedback

INTRODUCTION                                                           

1 Day

What’s the best way to achieve the skills, attitudes and behaviors you and your organization need?  Feedback.  Participants are invited to establish practical approaches for managing this, one of the most difficult professional skills, with genuine concern.  The overall goal of the session is to encourage participants to a level of professional conversation and relationship that positively impacts the organization’s bottom line—and show them how to do it.

 AUDIENCE

Experienced and inexperienced managers and employees will benefit.  It is appropriate for an employee who is preparing for advancement within their organization.

BENEFITS to PARTICIPANTS & YOUR ORGANIZATION

Establish a personal professional core from which to give or receive feedback effectively

      RESULT: Balance, credibility and interpersonal effectiveness

Become skilled at the “Feedback Four-Step”—4 steps to take every time feedback is given

      RESULT:  Confidence, clarity and receptivity for all parties involved

Understand and embody the dynamics of effective feedback:  attitudes and behaviors that invite each party to listen and understand, speak and be understood, and move ahead in agreement

      RESULT:  Trust built, agreements established, accountability

Learn what conditions will nurture a “safe” environment in which mutual understanding emerges

      RESULT:  Improved morale and alignment of goals with organizational needs

Acquire the ability to use a feedback format for on-the-spot situations

      RESULT:  Improved performance and problem-solving

Obtain buy-in through a clear approach to individual goal setting

      RESULT:  On-the-job growth; accountability and improved performance metrics

OPTIONAL:  Being effective in special feedback situations:

        Managing up

        Performance reviews

        Constructive criticism

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